Shipping Policy

Worldwide Shipping

At Toyshut, we are committed to delivering your favorite toys, collectibles, and gifts safely and efficiently to customers around the world.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Shipping Time

Estimated delivery times may vary depending on your location:

• United States: 5–12 Business Days
• Canada: 7–15 Business Days
• United Kingdom: 7–15 Business Days
• Europe: 7–18 Business Days
• Australia & New Zealand: 8–18 Business Days
• Rest of the World: 10–20 Business Days

Please note that delivery times are estimates and may be affected by customs processing, weather conditions, carrier delays, or peak holiday seasons.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and shipping method selected.

We may offer free shipping promotions on selected products or orders from time to time.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information. Tracking updates may take 24–72 hours to appear after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price.

Incorrect Shipping Information

Please ensure that all shipping information is accurate before placing your order. Toyshut is not responsible for delays or delivery issues caused by incorrect or incomplete shipping addresses provided by the customer.

Lost or Delayed Packages

While we work with trusted shipping partners, occasional delays may occur. If your package appears lost or significantly delayed, please contact our support team, and we will do our best to assist you.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the item and packaging. We will review the issue and work toward a suitable resolution. 

If you wish to return a product, please note the following:

Shipping costs are non-refundable. You will be responsible for the initial cost of shipping the item back to us.
Only the damaged product will be eligible for a refund or replacement, subject to our return policy terms.

Shipping Delay

Once your order has been dispatched from our warehouse, the delivery timeline is subject to the policies and performance of the carrier service (e.g., USPS, FedEx, or others). While we strive to ensure timely delivery, we cannot guarantee specific delivery dates or times due to factors outside our control, including but not limited to:

Carrier delays (e.g., logistical issues, weather conditions, or operational disruptions).
Customs clearance (for international shipments).
Address inaccuracies or delivery attempts to incorrect locations.
Unforeseen events such as natural disasters or strikes.

As such, we are not responsible for any delays incurred by the carrier service. Customers are encouraged to track their shipments using the provided tracking information and contact the carrier directly for inquiries regarding delivery status.

Refund Policy Update
Non-Responsibility for Carrier Delays

Refunds or compensations for delayed deliveries will not be issued if the delay is caused by factors beyond our control, such as:

Delays from USPS, FedEx, or other third-party carriers.
Issues related to customs, address inaccuracies, or failed delivery attempts.
Circumstances such as natural disasters, strikes, or other unforeseen events.

We recommend customers reach out to the carrier service for resolution in such cases. If the order is lost or damaged during transit, please contact us with the tracking details and relevant proof for further assistance.

Shipping and Handling

We carefully pack each order to ensure your product arrives in perfect condition. However, once your package leaves our facility, it is handled by third-party carriers, and transit conditions are beyond our control. Packages may be subjected to rough handling, stacking, or impacts during transport, which can occasionally result in minor damage to the box or its contents.

While we take every precaution to protect your order, we cannot guarantee that the product won’t be squished, the box dented, or the packaging compromised due to unavoidable transit conditions. 

Cancellation

We cannot guarantee cancellations for orders once they are placed, as our high order volume makes it difficult to process such requests.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: toyshutlove10@gmail.com

Phone: 209-846-4318

+1 650-218-7343

If the number is busy please leave a message

We are always happy to help.