Refund policy

We offer a 7-day return policy, which means you have 7 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return, your item must:

Be in the same condition as received
Be unused and unworn
Include all original tags and packaging
Be accompanied by a receipt or proof of purchase

To initiate a return, please contact us at toyshutcustomercare@gmail.com.
Returns must be sent to: 4950 Pacific Ave, Stockton, CA 95207, United States

If your return request is approved, the return shipping label is on customer along with instructions on how and where to send your item.

As soon as we receive the product we will refund you.

If the product is damaged or used or without tag we can't issue the refund. Items returned without prior approval will not be accepted.

Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, used or incorrect, contact us immediately at toyshutcustomercare@gmail.com so we can resolve the issue as quickly as possible.

Non-Returnable Items
The following items cannot be returned:
Opened or used toys
Toys missing original packaging or parts
Custom or personalized toy items

Additionally, sale items and gift cards are non-refundable and cannot be returned.

🚫 No Refunds on Pokémon Cards

All sales of Pokémon cards are final and non-refundable.
Due to the nature of collectible trading cards:
Card values frequently change based on market demand
Packs and boxes contain random contents
Products can be tampered with or resealed once opened

For these reasons, we do not accept returns or provide refunds on any Pokémon card products under any circumstances.

Exchanges
To exchange an item, please return the original item (if eligible). Once your return is approved, you may place a new order for the desired product.

European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 7 days, without providing a reason.

Returned items must still meet all standard return conditions (unused, original packaging, and proof of purchase).

Refund Process
Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:
Customers have to pay for the return label
Refunds will be issued to your original payment method
Processing may take up to 10 business days
Please note that your bank or payment provider may take additional time to complete the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at toyshutcustomercare@gmail.com. 

Items explicitly labeled as “not affiliated with any brands” are non-refundable and non-exchangeable. These products are not authentic branded items but are manufactured to high-quality standards. We ensure they meet strict quality controls, but they are generic or unbranded in nature.

Please verify the product description carefully to confirm you are ordering the correct item, as unbranded products are not eligible for returns or refunds. If you have any doubts, reach out to our customer support for clarification before placing your order.

Products or items explicitly labeled as “not affiliated with any brands” are non-refundable and non-exchangeable. Please review product descriptions carefully before purchase to ensure alignment with your needs.

Disclaimer only for SQUISHY Product Authenticity, Disclaimer & Final Sale Policy

Product Authenticity

We proudly carry both 100% authentic branded products and independent novelty products.

The following products are 100% authentic NeeDoh® products:

• Gummy Bear
  
• Ice Cube
• Gumdrop
• Glow in the dark Cube

These authentic products are clearly identified in their product titles with “100% Authentic”.

All other products that display the disclaimer below are independent novelty squishy toys and are not affiliated with, licensed by, endorsed by, authorized by, or sponsored by NeeDoh®, Starbucks®, or any other brand that may be referenced for style or inspiration.

The products displaying this disclaimer are high-quality novelty sensory toys designed for children, collectors, and stress relief. Any references to other brands are used solely to describe the style or inspiration of the product. All trademarks and brand names remain the property of their respective owners.

To help customers make an informed purchase, we provide actual product photos, videos, and detailed descriptions so you can see the item’s appearance, texture, size, and quality before ordering.

Final Sale Policy

All products displaying this disclaimer are FINAL SALE.

By purchasing these items, you acknowledge that:

* You have reviewed the product description, photos, and available videos.
* You understand that the product is not an officially licensed or affiliated product unless it is specifically marked “100% Authentic” in the product title.
* You understand the item’s appearance, texture, and intended use before purchasing.
* These products are non-refundable and non-returnable, except if the wrong item is shipped or the item arrives damaged.

If your order is damaged during shipping or you receive an incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging so we can promptly assist you.